Say Goodbye to Spreadsheets!

Managing grievances with spreadsheets can create lots of headaches. With GrievanceSoft, you get a streamlined way to manage the entire grievance workflow that will save you time, effort, and late nights.

GrievanceSoft is a web-based platform that enables you to manage the entire grievance workflow. From creation, tracking, and communication with involved parties, to document storage and, finally, resolution, GrievanceSoft is the Total Grievance Management™ platform for today’s digital world.

How GrievanceSoft Solves The Challenges Of Managing Grievances

Whether you work at a union, a university, a police station, or a corporation, managing a grievance workflow can be tricky.

Not only do you need to log each grievance, but you need to track it through each step of your workflow, ensuring that the appropriate people are kept in the loop, and that all the “i’s” are dotted and “t’s” are crossed when resolution is reached.

But most organizations managing a grievance workflow use a multitude of tools including spreadsheets, email systems, and documents. This can make the management process difficult and time consuming.

Make your grievance management easier

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Disconnected Workflow Tools

Using different tools for different parts of the grievance workflow, especially when multiple people are involved, introduces more opportunities for errors when entering information about a step within the process. GrievanceSoft puts all the tools into one, easy-to-use web-based interface so that the process for entering, tracking, and resolving issues is the same every time.

Find out how

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Customizing Your Grievance Workflow

Although every organization shares common elements with their grievance workflow, they also all have different needs and requirements. But customizing a workflow with using lots of different tools can be complicated and time consuming. GrievanceSoft makes customizing how your workflow operates as easy as managing the grievances that get entered into it.

Find out how

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Accessing Grievance Data

Whether you are managing your grievances in a spreadsheet or using a database like Microsoft Access, those tools are only available when you are at the office. But with GrievanceSoft, you can manage grievances from anywhere, even your phone, to keep the process moving no matter where you are.

Find out how

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Managing Grievance Documents

Every grievance requires documents. From legal forms to supporting evidence to letters and other communications. With most grievance workflows, these are just stored and organized in local folders which can make it difficult to find documents when needed, increasing time to resolution. With GrievanceSoft, all the documents for each grievance are securely stored in the cloud and easily accessed when needed.

Find out how

Reimagine Your Grievance Workflow With GrievanceSoft

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Create

Enter a new grievance with all key information.

See How

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Manage

Manage each grievance including all documents.

See How

Track

Track each grievance through every step.

See How

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Close

Close a grievance and close it out.

See How

Manage Communication Directly Within The Grievance Workflow

When you are using separate tools to manage your grievance workflow, like spreadsheets and separate email clients, it can be hard to keep them matched up.

But GrievanceSoft makes that easy.

Each communication you send, such as notifications about actions taken, or new documents added, is done through from within GrievanceSoft and attached to the grievance record ensuring that communication about the matter can be easily found and retrieved when needed.

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Client’s Say About Us

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“Using the grievance soft has been a game-changer for our compliance team. We used to spend countless hours manually tracking and resolving grievances, but now with the system's automated workflows, we've saved so much time and have been able to resolve issues much more efficiently.”