Configure GrievanceSoft to match your workflow
Grievances may be the same but how they are managed, tracked, and closed can be different for each organization.
Although the concept of creating, managing, tracking, and closing a grievance may be universal, how that is accomplished can vary widely. From statuses to actions to templates for messages and notifications, GrievanceSoft can be tailored specifically to your grievance workflow.
Make GrievanceSoft Work The Way You Need It To
Custom Statuses
Statuses are critical to moving a grievance through your workflow. They help visually identify where the grievance is in relation to being closed. GrievanceSoft enables you to easily add your own statuses so that the system better matches your unique business needs.
Create Your Own Statuses!Additional Fields
When you create an action for a grievance, the fields you fill out are important to the way your organization manages grievances. Just like your existing manual processes with spreadsheets, you can easily add whatever fields you need to make GrievanceSoft match your grievance workflow.
Create Your Own Fields!
Custom Statuses
Notifications and messaging are the backbone of moving grievances towards closure. Different actions, though, may require different messages. Rather than retyping the message each time, you can create reusable templates through GrievanceSoft that include dynamically-populated data (like the recipient name). Once attached to an action, GrievanceSoft can automatically send the message with the relevant data.
Build A Message Template!GrievanceSoft is a Powerful Web-based Platform
You might have heard about web-based platforms like Salesforce or Dropbox or Google. GrievanceSoft is like those: solving important business problems with powerful, secure software you can access from anywhere (including your phone).
